RocketSpin Privacy Policy

At RocketSpin, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or withdraw funds on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you hold as a user of RocketSpin casino. By creating an account with us, you agree to the practices described below.

Who We Are

RocketSpin is operated by Metlait SRL, registered in Costa Rica under registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under a licence issued by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202509073-FI2. Here at RocketSpin, we provide our services to players across Canada, Australia, New Zealand, Norway, Italy and Arabic-speaking markets, in accordance with applicable data protection standards.

Information We Collect

When you search for "rocketspin casino" or "rocket spin casino" and decide to register with us, we collect certain categories of personal information necessary to provide our services, verify your identity, and process your transactions.

• We gather registration data such as your name, date of birth, email address, phone number and country of residence.
• We collect financial information including deposit and withdrawal history, payment method details, and transaction records across methods like Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Paysafecard, Neosurf, Postepay, MiFinity, Interac and cryptocurrencies such as Bitcoin, Ethereum, USDT, Dogecoin, Litecoin and Bitcoin Cash.
• We request identity verification documents, including passport details, identification cards, proof of residence and statements verifying the source of funds, where required by our KYC obligations.
• We track your gaming activity, including game history, wagering patterns and bonus usage, to improve our services and ensure fair play.
• We automatically collect technical data such as your IP address, device type, browser information and login timestamps.

How We Use Your Information

Our RocketSpin platform uses the information we collect for several legitimate purposes connected to operating a secure and compliant online casino.

• We use your data to create and manage your account, including verifying your eligibility to play based on age and jurisdiction.
• We process your deposits and withdrawals, and we may apply deposit and withdrawal processing fees if total bets since your last deposit fall below three times that deposit amount.
• We use your information to detect and prevent fraud, money laundering, and the use of VPNs, which are not permitted on our platform. If we detect an overlap of IP addresses between two or more accounts, we may confiscate funds and suspend access, and such decisions are final.
• We communicate with you about your account, promotions such as our welcome package, Tuesday Reload, Thursday Boost, Friday Fortune and Sunday Funday offers, and important service updates.
• We use your data to personalise your experience, including loyalty program tracking and VIP Club eligibility assessments.

Cookies and Tracking Technologies

We at RocketSpin use cookies and similar technologies to recognise returning players, remember your preferences, and analyse how our website is used. You can manage cookie settings through your browser, though disabling certain cookies may affect your experience when you log in or search for "rocketspin login" or navigate our site.

Sharing Your Information

We do not sell your personal data to third parties. However, our RocketSpin team may share your information in limited circumstances described below.

• We share data with payment processors to complete your deposits and withdrawals securely.
• We share information with identity verification providers to confirm your documents, which must be submitted in the Latin or Cyrillic alphabet, or alternatively through video verification.
• We disclose data to regulatory authorities, including the Anjouan Gaming Commission, when legally required.
• We may share data with fraud prevention and security partners to protect our platform and our players.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. If your account remains inactive for 12 consecutive months, it becomes dormant and may be subject to a monthly administrative fee of at least 25 EUR while the balance remains positive. We retain records related to KYC and financial transactions in line with applicable anti-money laundering requirements.

Identity Verification and Your Rights

Our VegasHero-style verification process (conducted here at RocketSpin) requires certain documentation before withdrawals are processed. If we cannot reach you by email or phone within two weeks of a withdrawal request, we may lock your account due to incomplete KYC. Winnings may be forfeited if full verification is not completed within 40 days of our request. You hold several rights regarding your personal data, which we respect and support.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing activities.
• You have the right to withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.

Security of Your Data

We implement technical and organisational measures designed to protect your personal information from unauthorised access, loss, misuse or alteration. While we strive to protect your data using industry-standard safeguards, no method of transmission or storage is entirely secure, and we encourage you to use strong passwords and avoid sharing your login credentials.

Restricted Jurisdictions

RocketSpin does not accept players from a number of restricted countries, including but not limited to the United States, United Kingdom, Australia, France, Germany, Spain and others listed in our Terms and Conditions. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and withhold any associated data processing obligations beyond what is legally required.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we take immediate action to close any account found to belong to an underage individual.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We encourage you to review this page periodically. Continued use of RocketSpin after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise any of your rights, our support team is available 24/7 through live chat with real human agents, not bots. You can also reach us via email.

• General support: [email protected]
• VIP support: [email protected] and WhatsApp

We at RocketSpin value the trust you place in us when you choose to play, deposit and withdraw on our platform, and we remain committed to handling your personal information responsibly and transparently.