RocketSpin Terms and Conditions

Welcome to RocketSpin Casino. These Terms and Conditions govern your use of our website, our games and all services we provide. By creating an account, you confirm that you have read, understood and accepted these terms in full. If you do not agree with any part of this document, you must not use our services.

About Our Operator

Our platform, rocketspin casino, is owned and operated by Metlait SRL, a company registered in Costa Rica under registration number 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under a licence issued by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202509073-FI2. Established in 2024, RocketSpin primarily serves players from Canada, Australia, New Zealand, Norway, Italy and Arabic-speaking markets, and we are proud to offer our casino rocket spin experience to our audience in English, English-CA, English-AU, English-NZ, Francais-CA, Norsk, Italiano and Arabic.

Eligibility and Account Registration

At Rocket Spin, we only accept players who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher. We do not accept registrations from residents of restricted countries, including but not limited to the United States, United Kingdom, Spain, France, Germany, Australia and several others listed in our general policy. Here at RocketSpin, we reserve the right to request proof of age and identity at any stage of your relationship with us.

• You must provide accurate, current and complete information during registration.
• You may only hold one account with us; duplicate accounts linked by name, address, email, card number, IP address or shared device will be closed.
• We confirm that you are not using a VPN when you register, and we may confiscate funds and suspend access if an overlap of IP addresses between accounts is detected.

Deposits and Withdrawals

Our Rocket Spin platform accepts Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Paysafecard, Neosurf, Postepay, MiFinity, Interac and a range of cryptocurrencies including Bitcoin, Ethereum, USDT, Dogecoin, Litecoin and Bitcoin Cash. The minimum deposit is 20 EUR or its equivalent across every method, and all deposits are processed instantly and free of charge. We do not accept third-party payments under any circumstances.

We at RocketSpin process withdrawals with minimums starting at 20 EUR/USD on most methods, 500 USD for bank transfer, and varying amounts in other currencies such as 200 NOK, 30 CAD/NZD/AUD, 2,800 JPY and 350 ZAR. Our withdrawal limits are capped at 5,000 EUR per week since your last successful cashout and 20,000 EUR per month, with the monthly limit resetting on the first day of each month. Exceptions to these caps may be granted to our most active players at our discretion.

If your total bets since your last deposit are below three times that deposit amount, we may apply processing fees to both deposits and withdrawals. We also charge a monthly administrative fee of at least 25 EUR on dormant accounts that remain inactive for 12 consecutive months, provided the balance is positive.

Processing Times

Apple Pay, Google Pay, Paysafecard, Neosurf, Postepay, MiFinity and all cryptocurrencies are processed instantly by our team. Visa and Mastercard withdrawals take 1-3 banking days, while bank transfers take 3-5 banking days. We charge no withdrawal fees on any method we support.

Identity Verification

Our rocketspin casino requires identity verification before any payout is released. We may ask you to submit passport details, identification cards, proof of residence and statements verifying the source of your funds, written in the Latin or Cyrillic alphabet. Where this is not possible, we require video verification showing you presenting the relevant documents. If we cannot reach you by email or phone within two weeks of your withdrawal request, we may lock your account due to incomplete KYC. We reserve the right to forfeit winnings if full verification is not completed within 40 days of our request.

Bonuses and Promotions

We at Rocket Spin offer a welcome package across your first four deposits, worth up to 5,000 EUR/USD plus 300 Free Spins, subject to a minimum qualifying deposit and x40 wagering requirements. Our Rocket Spin bonus terms apply to all reload promotions, including Tuesday Reload, Thursday Boost, Friday Fortune and Sunday Funday, each with its own code, minimum deposit and duration.

• We permit only one active bonus per person, account, household, address, email, card number, IP address or shared environment.
• Real money in your balance is always wagered before bonus funds.
• Maximum bets while wagering are capped at 5 EUR, 5 USD, 7.5 CAD/AUD/NZD, 50 NOK, 100 ZAR or 30 BRL, including doubled bets after a completed round.
• We automatically cancel bonuses when your active balance falls to 0.05 EUR or less.
• For deposit match bonuses of 300% or above, we cap the maximum withdrawable amount at 10x the deposit.
• Cashback and cash rewards carry x10 wagering with a maximum win of 10x the bonus amount.

No-deposit bonuses offered by RocketSpin come with a maximum withdrawal limit of 50 EUR (or equivalent), and we require full account verification plus a minimum deposit before releasing any related winnings. Please note that no-deposit bonuses are unavailable in a number of jurisdictions listed in our general policy.

Loyalty Program and VIP Club

Our loyalty program features ten levels, with thresholds ranging from 500 complimentary points at level one to 5,000,000 points at level ten. Players who demonstrate consistent activity and contribution may receive a personalised invitation to join our Rocket Spin VIP Club. We select VIP candidates based on loyalty, activity level and overall contribution, and our VIP members enjoy a dedicated account manager, enhanced cashback, faster cashouts, heightened limits, exclusive tournaments and special gifts.

Responsible Use of Our Services

We expect every player to use our services responsibly. You must not attempt to exploit bugs, use automated software, collude with other players, or circumvent our restrictions through VPNs or proxy services. We may confiscate funds and suspend access if we detect an overlap of IP addresses between two or more accounts, and such decisions made by us are final and not subject to appeal.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We encourage you to review this page periodically, as continued use of our services after any changes constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our support team is available 24/7 through live chat with real human agents, no bots involved. You may also reach us by email at [email protected], or contact our VIP team at [email protected] and via WhatsApp. We are committed to resolving your queries promptly and transparently.